Services
Operations Audit & Process Mapping
- End-to-end review of current operations
- Process mapping (e.g. sales, customer service, finance, HR, fulfilment)
- Identification of bottlenecks, duplication, and manual tasks
Process Redesign & Standardisation
- Design of streamlined workflows
- Creation of standard operating procedures (SOPs)
- Role and responsibility clarification
Automation Strategy & Implementation
- Identification of automation opportunities
- Tool selection (e.g. CRM, project management, no-code automation, RPA where relevant)
- Implementation support and basic configuration
- Integration between existing systems where possible
Training & Change Management
- Staff training on new processes and tools
- Change management support
- Documentation and handover
Ongoing Support & Optimisation (Retainers)
- Monthly or quarterly reviews
- Continuous improvement recommendations
- Support with new automation opportunities as the business grows
Our clients testimonials
OFE was recommended to us by a fellow logistics company after they visited our offices and saw that we were stuck in a multiple spreadsheet hell. The team came in for a discovery meeting and developed a bespoke platform that streamlined our entire booking system. The new portal saved us the cost of 2 administrators and eliminated the need to wait up to 2 weeks for drivers to return paperwork so we could sign off and invoice the work. Now it is done on the same day of delivery, which in turn has removed our company's cash flow issues.
I have worked with the team members at OFE for over 14 years. We started by using their admin support services and, over time, they created new processes that saved time and money. OFE then built a bespoke ordering and packing platform. The twelve months that followed saw us saving 34% overall labour costs, the machines we hired in peak season were returned 3 weeks earlier (approx £31k saving), and the accounting side (invoicing and debt collection) was finished by February, 11 weeks earlier than the previous year. Partnering with OFE has been a transformative experience for our business. Their expert guidance on our market expansion strategy was invaluable, and since we started, we have acquired 3 more businesses that have undergone the same automation process with OFE.